COVID-19 Policies and Procedures
UPDATE 9th August 2021
As of today (9th August), Scotland has moved beyond COVID-19 Level 0. To ensure the safety of our staff and customers, we politely ask anyone who is visiting our
stores to follow our protocols;
Please continue to:
– Wear a mask
– Use the hand sanitiser provided
– Maintain social distancing
We thank you for your cooperation in advance.
UPDATE 16th April 2021
GREAT NEWS!
Tarff Town and Country is open from Monday 26th April! Come in and explore our new Spring lines!
FINALLY! We’re allowed to re-open! From Monday 26th April, Tarff Town and Country will be open for customers to come in store! Normal opening hours will resume from 26th (see times below).
The team at Tarff Town and Country are excited to welcome customers back into the store and look forward to seeing you soon! We would like to thank our customers for being so patient and understanding over the last few months. We have fantastic new products in store so don’t miss out!
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UPDATE Tuesday 5th January 2021 – ALL Tarff Stores
With Scotland and England now in full lockdown, please see our guidelines below.
Customers are being encouraged to use the ‘Call and Collect’ service (see below). Our staff are under a lot of pressure so we would be grateful if customers could order before arriving at their local Tarff branch.
– Restricted number of customers in store at any one time (apart from Tarff Town and Country, Dumfries where no customers are allowed in).
– Purchase of essential items only.
– Stores are operating one way systems and have hand sanitising stations set up.
– Office and feed stores are off limits to customers.
– Store opening times remain the same (apart from Tarff Town and Country, Dumfries – see below)
Call and Collect
1. Simply call your local store.
2. Order and pay for your goods/put on account over the phone.
3. Arrange a collection time.
4. When you arrive at the store, please phone the branch and a member of staff will assist you.
Tarff Town and Country, Dumfries
Sunday, Closed.
The cafe will be closed from Saturday 26th December until further notice.
UPDATE Monday 21st December – Scottish Stores
With the Scottish Government having announced mainland Scotland is going into Tier 4 from Saturday 26th December (Boxing Day) for 3 weeks, Tarff is having to adapt it’s COVID protocols. Tarff is an essential business and is permitted to remain open.
From Saturday 26th December
– Restricted number of customers in store at any one time (apart from Tarff Town and Country, Dumfries where no customers are allowed in).
– Purchase of essential items only. There are restrictions on purchasing non-essential items. Items include: gifts and selected items of clothing and footwear to name but a few things. If you have any queries regarding this, please do not hesitate to speak to a member of staff in store or on the phone.
– Stores are operating one way systems and have hand sanitising stations set up.
– Store opening times remain the same over the festive period and will stay as normal from Tuesday 5th January 2021 (apart from Tarff Town and Country, Dumfries – see below)
If you do not wish to come in store, you can use our ‘Call and Collect’ service.
Call and Collect
1. Simply call your local store.
2. Order and pay for your goods/put on account over the phone.
3. Arrange a collection time.
4. When you arrive at the store, please phone the branch and a member of staff will assist you.
Tarff Town and Country, Dumfries
Sunday, Closed.
The cafe will be closed from Saturday 26th December until further notice.
UPDATE Friday 20th November – Dundonald Store
With the Scottish Government having announced South Ayrshire as one of the areas being placed into Tier 4 from Friday 20th November, Tarff is having to adapt it’s current COVID guidelines for the store at Dundonald.
Tarff is an essential business and is permitted to remain open. Only 2 customers are allowed into the store at any one time and a traffic light system is being installed. The traffic light system will allow customers to know when they can and can’t enter the shop. A red light means customers can’t enter and must wait until the light turns green before entering.
Tarff has also had to put restrictions on purchasing non-essential items. Unfortunately, non-essential items will not be available to purchase. Items include: gifts and selected items of clothing and footwear to name but a few things. If you have any queries regarding this, please do not hesitate to speak to a member of staff in store.
The store also operates a one way system and has hand sanitising stations set up.
If you do not wish to come in store, you can use the ‘Call and Collect’ service which is outlined below.
We appreciate and thank you for your understanding and patience at this time. We will continue to update you as our policies and procedures change.
UPDATE 2nd November 2020 – Longtown Store Only
With the Prime Minister having announced a full lockdown in England from Thursday 5th November, our Longtown branch will revert back to previous measures and will only be operating a Call and Collect service. Outlined below is the protocol to follow.
1. Simply call the Longtown branch 01228 792244.
2. Order and pay for your goods over the phone.
3. Arrange a collection time.
4. When you arrive at the store, please phone the branch and a member of staff will assist you.
We appreciate and thank you for your understanding and patience at this time. We will continue to update you as our policies and procedures change.
ALL OTHER TARFF STORES ARE STILL OPEN FOR CUSTOMERS TO BROWSE IN STORE.
UPDATE 29th October 2020
Tarff Town and Country is returning to it’s normal opening hours from Sunday 1st November:
Monday – Saturday, 8am – 5.30pm
Sunday, 10am – 4pm.
UPDATE 4th September 2020
Whilst we appreciate that, for various reasons, not all members of the public have to wear a facemask, as Government guidelines state, facemasks should be worn in order to protect others. If you are exempt from wearing a mask, we would like to encourage you to continue to call in orders rather than visiting the store so we can ensure the safety of our staff and other customers. Thank you.
UPDATE 5th August 2020
The Tarff Coffee Shop will re-open on Tuesday 4th August. The café will be open from Monday—Saturday and closed Sunday. To accommodate the café’s opening times, the Tarff Town and Country store opening times have also altered.
Tarff Town and Country Opening Hours
Monday—Friday: 8am—5.30pm
Saturday: 8am—3pm (was noon)
Sunday: Closed
Tarff Coffee Shop Opening Hours
Monday—Friday: 8.30am—3pm
Saturday: 8.30am—2pm
Sunday: Closed
In adherence with COVID guidelines, the café is now operating a smaller menu and there’s a limited number of tables with 2 metre spacing. There is an allocated 50 minute time slot per table. To indicate whether a table requires cleaning, a red cross will be put onto the table before the next customer arrives. Tables will be fully sanitised after every customer.
The coffee shop has also signed up to the Governments ‘Eat Out to Help Out’ scheme. The logo means diners who eat-in will benefit from a 50% discount, up to a maximum of £10 per person, on food and non-alcoholic drinks, any Monday to Wednesday in August 2020 – and no voucher is required. Diners can take advantage of the offer as many times as they like during the month.
UPDATE 7th JULY 2020
UPDATE FROM 24th JUNE 2020
Good news! Now that we have entered Phase 2 and are allowed to do so, Tarff is re-opening it’s Scottish stores from Monday 29th June. Outlined below are the control measures we have put in place to make the stores safe for staff and customers.
Tarff’s Policies and Procedures
General Store Protocols
1. There will be a one way system around stores and the route will be outlined at the entrance to the shop. There will be arrows on the floor which indicate what way to go.
Although we are allowing customers into the shop, we are still continuing our Call and Collect system which has worked very well throughout this unprecedented time. We encourage you to continue to use this.
1. Simply call your local branch.
2. Order and pay for your goods over the phone.
3. Arrange a collection time.
4. When you arrive at the store, please phone the branch and a member of staff will assist you.
Free Delivery for the Community
We are continuing to offer our free delivery service of essential goods to the local community. Please contact your local branch to organise your order, pay over the phone or put on account and ask for this to be delivered.
*Essential items can be broadly classed as animal feed, animal health products, bedding or essential seasonal products.
Payment of Goods
Due to the restrictions in place for customers entering shop premises, we suggest either paying for your goods over the phone or put on your account.