COVID-19 Policies and Procedures

UPDATE Friday 20th November – Dundonald Store

With the Scottish Government having announced South Ayrshire as one of the areas being placed into Tier 4 from Friday 20th November, Tarff is having to adapt it’s current COVID guidelines for the store at Dundonald.

Tarff is an essential business and is permitted to remain open. Only 2 customers are allowed into the store at any one time and a traffic light system is being installed. The traffic light system will allow customers to know when they can and can’t enter the shop. A red light means customers can’t enter and must wait until the light turns green before entering.

Tarff has also had to put restrictions on purchasing non-essential items. Unfortunately, non-essential items will not be available to purchase. Items include: gifts and selected items of clothing and footwear to name but a few things. If you have any queries regarding this, please do not hesitate to speak to a member of staff in store.

The store also operates a one way system and has hand sanitising stations set up.

If you do not wish to come in store, you can use the ‘Call and Collect’ service which is outlined below.

We appreciate and thank you for your understanding and patience at this time. We will continue to update you as our policies and procedures change.

Call and Collect
1. Simply call the Dundonald branch on 01563 475050.
2. Order and pay for your goods/put on account over the phone.
3. Arrange a collection time.
4. When you arrive at the store, please phone the branch and a member of staff will assist you.

UPDATE 2nd November 2020 – Longtown Store Only

With the Prime Minister having announced a full lockdown in England from Thursday 5th November, our Longtown branch will revert back to previous measures and will only be operating a Call and Collect service. Outlined below is the protocol to follow.

1. Simply call the Longtown branch 01228 792244.
2. Order and pay for your goods over the phone.
3. Arrange a collection time.
4. When you arrive at the store, please phone the branch and a member of staff will assist you.

We appreciate and thank you for your understanding and patience at this time. We will continue to update you as our policies and procedures change.

ALL OTHER TARFF STORES ARE STILL OPEN FOR CUSTOMERS TO BROWSE IN STORE.

UPDATE 29th October 2020

Tarff Town and Country is returning to it’s normal opening hours from Sunday 1st November:

Monday – Saturday, 8am – 5.30pm
Sunday, 10am – 4pm.

Please note that the store will be open 8am – 3pm on Saturday 31st October and thereafter the normal working hours resume.

UPDATE 4th September 2020

Whilst we appreciate that, for various reasons, not all members of the public have to wear a facemask, as Government guidelines state, facemasks should be worn in order to protect others. If you are exempt from wearing a mask, we would like to encourage you to continue to call in orders rather than visiting the store so we can ensure the safety of our staff and other customers. Thank you.

UPDATE 5th August 2020

The Tarff Coffee Shop will re-open on Tuesday 4th August. The café will be open from Monday—Saturday and closed Sunday. To accommodate the café’s opening times, the Tarff Town and Country store opening times have also altered.

Tarff Town and Country Opening Hours

Monday—Friday: 8am—5.30pm
Saturday: 8am—3pm (was noon)
Sunday: Closed

Tarff Coffee Shop Opening Hours

Monday—Friday: 8.30am—3pm
Saturday: 8.30am—2pm
Sunday: Closed

In adherence with COVID guidelines, the café is now operating a smaller menu and there’s a limited number of tables with 2 metre spacing. There is an allocated 50 minute time slot per table.  To indicate whether a table requires cleaning, a red cross will be put onto the table before the next customer arrives. Tables will be fully sanitised after every customer.

The coffee shop has also signed up to the Governments ‘Eat Out to Help Out’ scheme. The logo means diners who eat-in will benefit from a 50% discount, up to a maximum of £10 per person, on food and non-alcoholic drinks, any Monday to Wednesday in August 2020 – and no voucher is required. Diners can take advantage of the offer as many times as they like during the month.

UPDATE 7th JULY 2020

Following the recent update from the Scottish Government, we would like to remind our customers that from Friday 10th July 2020 it is mandatory to wear a face covering whilst in any retail store.

UPDATE FROM 24th JUNE 2020

Good news! Now that we have entered Phase 2 and are allowed to do so, Tarff is re-opening it’s Scottish stores from Monday 29th June. Outlined below are the control measures we have put in place to make the stores safe for staff and customers.

Tarff’s Policies and Procedures

 

General Store Protocols

1. There will be a one way system around stores and the route will be outlined at the entrance to the shop. There will be arrows on the floor which indicate what way to go.

2. There will be a limit to the number of customers in a store at one time.
3. Hand sanitiser and disposable gloves will be available to customers at the entrance to the store.
4. There will be areas marked out so you are maintaining 2m distance at all times.
5. Screens around the till area have been fitted.
6. Face coverings must be worn whilst in store (from Friday 10th July).
Call and Collect

Although we are allowing customers into the shop, we are still continuing our Call and Collect system which has worked very well throughout this unprecedented time. We encourage you to continue to use this.

1. Simply call your local branch.
2. Order and pay for your goods over the phone.
3. Arrange a collection time.
4. When you arrive at the store, please phone the branch and a member of staff will assist you.

Free Delivery for the Community

We are continuing to offer our free delivery service of essential goods to the local community. Please contact your local branch to organise your order, pay over the phone or put on account and ask for this to be delivered.

*Essential items can be broadly classed as animal feed, animal health products, bedding or essential seasonal products.

Payment of Goods

Due to the restrictions in place for customers entering shop premises, we suggest either paying for your goods over the phone or put on your account.

Regrettably, it has been decided to suspend deliveries and supplies of non-essential goods unless these form part of a larger order consisting of essential items*. Items such as compost and a bag of pasta are examples of non-essential items. As we are running our stores on skeleton staff, we are now unable to fulfil Call and Collect orders that only consist of non-essential items.
*Essential items can be broadly classed as animal feed, animal health products, bedding or essential seasonal products.

On the Road Staff

Our Sales Representatives are predominantly working from home or in their local branch and can be contacted via phone or email. However, if you feel an on-farm visit is necessary, please speak to your local Sales Representative to discuss this.
Our Agronomy Team is still offering on-farm services such as field walking. We ask that farmers respect that they must work remotely to prevent any potential risk of spread. The team will give feedback, advice and results by phone or email. Please call Stair, Rory or Calum to discuss your requirements.